Bunch of soft pink roses next to my records

FAQs

Welcome to MonEle FAQs! We're excited you could join us. Below, we have a list of questions we receive the most to help make your experience with us as streamline and pleasant as possible.

General FAQ's

Can I have blue instead?

We offer the joy of creating your perfect with our personalised video call service. We'll guide you through the selection process, ensuring every petal and stem meets your unique vision. Let's bring your floral to life together!

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Delivery details

If you need to amend your order then please email us by 1pm on the day of your order at info@monele.co.uk and we will do our utmost to support you if your blooms haven already left the building.

As soon as your purchase is on its way you will receive a SMS with delivery updates and an email from the courier DPD. You can also
download the DPD app to manage your delivery preferences more easily.

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Help, Its a gift!

We have you covered.

If you need to have all prices and labels removed please drop us a message underneath the delivery address form.

We can add a hand written note of 10words to any bouquet or stems if you need to send a personal message.

For a more personal service please click below.

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Payment options

We accept American Express, Diners Club, Discover, Maestro,
Mastercard and Visa. You can also pay with Apple Pay and Google Pay.

PayPal, Shop
Pay or through instalments via Clearpay and Klarna are coming soon!

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Didn't find your answer?

Don't hesitate to reach out.

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